ACM Parts is an Australian company specialising in the dismantling and supply of motor vehicle parts in Australia.
ACM Parts collects, holds, uses and discloses your personal information in a number of different ways. We are committed to ensuring that your personal information is protected.
The type of personal information we collect and hold
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. It includes sensitive information. We will ask for personal information which is necessary for our functions or activities.
We will generally ask for the following types of personal information:
If we are not able to collect personal information about you we may not be able to provide you with the products, services or assistance you require. The collection, use or disclosure of your personal information is needed to provide these.
Ways we collect your personal information
We collect your personal information:
We will collect your personal information during the information life cycle, on an adhoc or a recurrent basis using the above methods. For example, we will collect personal information when you acquire a product or service from us or when you need to complain. We will combine or link personal information we already know about you to other personal information we collect about you.
We collect your personal information:
Please refer to “Parties to whom we disclose and collect your personal information” section which details the types of organisations we disclose your personal information to and collect your personal information from.
Our websites rely on “cookies” to provide a number of services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet enabled device. Cookies are generally one of two types, a session cookie or a persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave one of our websites. A persistent cookie will remain on your device for a period of time or duration specified in the cookie despite you leaving our websites.
Links to other websites
Purposes of collection of personal information
We collect your personal information so we can:
If you have contacted us with regards to careers and apprenticeships opportunities, we collect personal information so that we can:
Use and disclosure
We use and disclose your personal information for the purposes we collected it. Please refer to “Purposes of collection of personal information” section to understand what these purposes may be.
We will use and disclose your personal information for a secondary purpose related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. In the case of sensitive information, any secondary use or disclosure will be directly related to the purpose of collection.
For example, we will disclose your personal information to third party service providers so that they can provide the contracted services to ACM Parts such as where we appoint an agent to manage the distribution of motor vehicle parts on our behalf, information technology support or programming, hosting services, telephony services, mailing or sending of documentation to customers digitally or otherwise.
There will be other instances when we may use and disclose your personal information in accordance with the Australian privacy regimes including where:
Parties to whom we disclose and collect your personal information
As detailed in “Ways we collect your personal information” section there are a range of people and organisations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you.
Some examples of the parties to whom we may disclose your personal information to and collect personal information from are:
We will send your personal information overseas and collect personal information from overseas. Instances when we will do this include:
We will disclose all kinds of personal information overseas but only to the extent it is necessary to perform our functions or activities. In order to engage in our business activities and functions we will disclose your personal information to and collect your personal information from parties in a number of countries including New Zealand and the USA. We will need to from time to time disclose your personal information to and collect your personal information from other countries not on this list. This will be on an adhoc or case by case basis and for the purposes for which we collected your personal information.
Security of your personal information
We hold your personal information in:
These storage mechanisms may be managed in a number of ways. They may be managed or administered internally by us and may be held locally in Australia. Or they could be managed by a third party storage provider with whom ACM Parts has a contractual relationship and be either managed locally and/or overseas.
We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. The ways we do this include:
We maintain industry standard technology and procedures in respect of our information management and provision of online services. ACM Parts has an ongoing program of review and enhancement of its security measures. The reviews and updates address such matters as security and information management policies, processes and procedures, and technology reviews such as software, virus protection and fire wall settings.
E-mail transmissions to ACM Parts are not necessarily secure. If you have any concern about the security of the contents of your e-mail or any other transaction over the Internet then you should consider contacting us by other means. ACM Parts does however employ strong encryption techniques and the use of firewalls. If you make a transaction involving the submission of personal information over the Internet to ACM Parts using one of our online forms then ACM Parts employs that encryption technology. Once ACM Parts has received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.
ACM Parts trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorised persons with user identifiers, passwords or other access codes to control access to your personal information.
Anonymity and Pseudonymity
You have the option of not identifying yourself or of using a pseudonym unless we are required or authorised under Australian law or a court/tribunal to identify you or it is impracticable to deal with you anonymously or by a pseudonym.
Access and Correction of Personal Information
You have the right to request access to personal information we hold about you. We are able to deny access to some or all of your personal information in specified circumstances. We will provide reasons for any refusal in writing.
If you would like to request access to the personal information we hold about you please contact us by using the contact details specified below, and we will commence the privacy access request process for you which may require you to complete a privacy access request form. These requests may incur a fee and you will be advised of an estimated fee and the payment options at the time of written acknowledgement. This is usually provided to you within 5 business days.
Our response to your request will usually be completed within 30 days of receipt of the request. If we require further time we will contact you in writing to advise of this and provide our reasons for the further time that is required.
We rely on the accuracy of the personal information we hold about you to provide our products and services to you. You have the right to request us to correct any inaccurate, out-of-date, incomplete, irrelevant or misleading personal information. We will take such steps that are reasonable in the circumstances with regard to the purpose for which your personal information is held to make a correction. We may refuse to correct your personal information and will provide reasons for refusal in writing. If we refuse to correct your personal information you have the right to associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will take such steps that are reasonable in the circumstances to associate that statement with all records containing the relevant information.
If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help. It is important to follow the complaint handling process in order to resolve your complaint effectively and efficiently.
Please note how we will deal with a complaint:
Step 1. Let us know
If you would like to make a complaint, please let us know by contacting the staff member with whom you dealt, as they may be able to resolve the complaint for you. If not, the staff member will refer you to a Manager or their delegate and they will attempt to resolve the complaint. A response is usually provided to you within 5 business days.
Step 2. Seek review by an external service
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of an External Dispute Resolution Scheme.
|Australia Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing
1300 363 992
* Director of Compliance
Office of the Australian
GPO Box 5218
Sydney NSW 2001
Changes and getting a copy of the Policy
For more information about our privacy practices, or if you believe that any information we are holding on you is incorrect or incomplete, or to make a complaint, please use the following contact details:
ACM Parts Pty Ltd
GPO box 4775 Melbourne 3001